Reception & Membership

Job Title: Reception & Membership Coordinator

Hours: 13.5 hours per week on Tuesdays & Thursdays 3:45pm – 8:15pm, Saturdays 10:45am – 3.15pm – additional hours regularly available to cover annual leave (additional hours as generally evenings from 4pm or Saturdays 10.45am to 3.15pm)

Salary: £10.90 per hour (Living Wage Employer)

Location: HideOut Youth Zone

Now two years into its delivery and open 7 days a week, including school holidays, HideOut Youth Zone’s purpose is to help young people grow to be happy, healthy and successful adults. Our state-of-the-art £6.6 million building provides young people with somewhere to go, something to do and someone to talk to. Facilities include a 3G pitch, climbing wall, gym, sports hall and recreation area, and dance, arts, music and media suites. As HideOut moves into the next stage of its journey, the next three years will see the evolvement of the delivery, facilities and opportunities for young people across Manchester.


A vital front of house role, our Reception & Membership Coordinators are the first point of contact for HideOut’s members (children and young people aged 8-19 years, up to 25 for those with additional needs) and their parents, plus our staff/volunteers, supporters and guests. You will be a key part of a welcoming and highly professional team who ensure that the Youth Zone functions to its maximum potential. You will manage the busy reception area, ensuring young people enter the session smoothly and their attendance and payments accurately recorded, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communications.


You will have experience of:

  • Have proven experience of managing or supervising a busy reception desk
  • Be highly organised and able to work in a demanding and lively environment
  • Be able to engage and interact with all audiences including children, young people, parents and visitors
  • Have a calm and approachable manner
  • Be highly reliable
  • Demonstrate a strong commitment to young people and have the ability to engage and build positive
  • Be passionate about the aims and mission of HideOut Youth Zones and East Manchester.

In accordance with our Child Protection and Safeguarding procedures, this role is subject to an enhanced DBS check.


This is truly a fantastic opportunity to be part of the HideOut team and to help to create a long-lasting legacy for young people in the area. The benefits of working for HideOut include an onsite fitness suite, 33 days annual leave pro rata, learning & development opportunities, branded workwear and Employee Assistance Programme (to see all benefits please view the job details page below).

The strength of HideOut and the OnSide network of Youth Zones is the diversity of its people; we place huge value on equal opportunities and encourage applications from candidates of diverse backgrounds, communities and abilities.


Please complete a HideOut Youth Zone Application Form (found below) and email together with a copy of your up-to-date CV to  Please note that CVs alone will not be accepted.

Closing date for applications: 12pm, Wednesday 21st June 2023

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Salary: £10.90 per hour (Living Wage Employer)
Hours: 13.5 hours per week on Tuesdays & Thursdays 3:45pm – 8:15pm, Saturdays 10:45am – 3.15pm – additional hours regularly available
Location: HideOut Youth Zone
Closing Date: 21/06/2023
Job Type: Part time